Directory 'Remote JIRA Directory' is not functional during authentication

[Tim Stoel]

All of our users, including admins, are unable to log into Confluence, they are getting an error on the login page saying:

• Sorry, an error occurred trying to log you in. Please try again.

This install has been up and working for a few months.  Users are managed by JIRA.  Everything was working last night.  The server has not been rebooted.  No IP addresses or port numbers have changed.  The hardware is a 40 core Xeon server with SSD RAID and 128GB of RAM.  CPU load rarely goes over 10% so I don't think it is a hardware resource issue.  All users are able to login to JIRA without problems.  All of the SSL certificates are good.  The log for confluence is showing this error:

authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'username_here'

I tested the crowd authentication, I get a login prompt from my browser but I am unable to login to:

jiraserverurl.mycompany.com/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user

Any tips on how to troubleshoot this?  All of the solutions I am finding there is at least admin access to the Confluence web UI.

[Tim Stoel]

This may help... Under User Directories in Confluence I see:

Synchronization failed. See server logs for details.

I got this error when testing the JIRA user director sync from Confluence

Test basic connection : Failed com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home

[Ditta Khan]

I am also encountering the same issue.

My JIRA and Confluence run on the same physical server.

I did recently move the server to another location. The IP addresses were updated.

The 403 error indicate there is comms. 

Any help greatly appreciated

[Ditta Khan]

Hey, I found the solution here:

https://confluence.atlassian.com/stashkb/unable-to-connect-to-jira-for-authentication-forbidden-403-323391874.html

The problem came about because the IP address of my server had changed.

[Tim Stoel]

Thank you Kurt.  After a server reboot I am able to log into my administrator account on Confluence but none of the other users are.

I tailed the JIRA log file and found that no events happen in the JIRA log during the Confluence login process.  This is the error in the Confluence log:

authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'username_here'

I am still unable to login to:

jiraserverurl.mycompany.com/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user

I tried the following and I get a 404

confluenceserverurl.mycompany.com/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user

[Kurt Klinner]

@Tim Stoel 

Hi Tim

welcome to the Atlassian community

Can you rerun your test from the confluence server. Looking at the atlassian-confluence.log might provide additional information

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

should guide you in getting access by using the recovery_admin user

Hope that helps

Cheers

Kurt