Alert before you mark a task as done

[Melanie Gremmer]

Was wondering if anyone knows if before a ticket is moved to done, if there is capability to alert the ticket assignee to ensure they add their tracked time in the ticket?

[Melanie Gremmer]

Thanks all! We are on the cloud instance of JIRA and it sounds like I would need to install ScriptRunner in order to add a validator as well

[Kristian Walker _Adaptavist_]

Hi Melanie,

I can confirm that ScriptRunner for Jira Cloud does not provide the functionality to create scripted conditions and validators like ScriptRunner for Jira Server does as described in the KB articles located here and here.

I can also confirm that you can see more detailed information on the differences between ScriptRunner for JIRA Cloud and ScriptRunner for JIRA Server inside of the documentation page located here.

Regards,

Kristian

[Radhika Vijji _Innovalog_]

Hi Melanie,

You can add a post-function that notifies the assignee of the ticket to add the time spent on the ticket. You should add this to the transition which leads to the status that is before "Done" status in the workflow.

But the best way is to handle this use case is to add a validator to block the  user from transitioning to the Done status without entering the time spent on the issue 

Regards,

Radhika

[Jack Brickey]

you can add a Validator that requires the user to update the time logged before the issue can be transitioned.

[Jack Brickey]

oops...i stated this incorrectly. Radhika's answer made me aware of my mistake. Use "validator" not "post function". I corrected my initial answer.

[Jack Brickey]

Scriptrunner isn't required for the Validator solution as it is part of the WF as Radhika conveyed.

[Melanie Gremmer]

wonderful!