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Why is Salesforce status updating to closed if we do not have it mapped in Jira?

Why is Salesforce status updating to closed if we do not have it mapped in Jira?

When issue is updated to Closed in Jira, the linked Salesforce case is closed although we do not have this status mapped for any of our projects.

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Hi Myra, if you are using ServiceRocket's connector for Salesforce & Jira, I would recommend contacting out support team at https://success.servicerocket.com/support.

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Why is Salesforce status updating to closed if we do not have it mapped in Jira?

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