JIRA/Confluence core & plugin updating - proxy error

[pzaw00]

Dear Atlassian,

Our servers running Confluence & JIRA applications are hidden inside a big corporation network and most of network protocols are unfortunately blocked/forbidden.

Such problem effects with an connection error which occurs while updating any plugin nor installing new one, as following:

java.net.ConnectException: Connection refused: connect

As I presume, the network protocol/ports which is used by JIRA/Confluence platforms are blocked out by our Proxy.

What kind of ports, services or anything else should be unlocked and passed through proxy/gateway?

(Hint: When we unblock and pass direct traffic from Internet and reverse over proxy - with no limits - an error presented above does not occur)

I appreciate for your help,

Przemek M. Zawada

[Harry Chan]

We faced the same problem at one stage and added our proxy config to the JVM startup properties - in the setenv file. Follow this link from Oracle on an official answer on how to fix it.

Cheers,

[FagnerF]

Hi Przemyslaw,

You need to check what port you typed into server.xml (JiraDirectory/Install/conf), because JIRA uses only one also I'd like to share to you this link about TCP Ports maybe it can drive you toward your goal.

Kind Regards