Jira Ops Early Access Program Update #11: New timeline filters and new incident templates

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Welcome to your weekly Jira Ops Early Access program update, where we’re sharing news and updates on Jira Ops progress as we work toward our 1.0 release. If you ever want to drop us feedback or ideas, you can leave a comment on this post or shoot us an email: jira-ops-feedback@atlassian.com.

And you can learn more about Jira Ops and start using it for free right here.

For previous updates:

• Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

• Jira Ops Early Access Program Update #2: Let’s talk severity levels

• Jira Ops Early Access Program Update #3: A closer look at Jira Ops & Slack

• Jira Ops Early Access Program Update #4: Incident timeline improvements, see Jira Ops in action

• Jira Ops Early Access Program Update #5: Why we’re reading every ticket you send us

• Jira Ops Early Access Program Update #6: Three new ways to get a live Jira Ops demo!

• Jira Ops Early Access Program Update #7: Announcing postmortems for Jira Ops

• Jira Ops Early Access Program Update #8: Don’t miss this week’s Jira Ops webinar

• Jira Ops Early Access Program Update #9: Don’t miss tomorrow’s AMA with John Allspaw

• Jira Ops Early Access Program Update #10: Why we added two more severity level options

New timeline filters

You can now toggle between different integration updates to show on your Jira Ops timeline. By filtering the timeline to only show updates for certain tools, your team can more quickly get up to speed and find key details.

To see it in action, just click the “All updates” dropdown at the top of the timeline.

Improved incident templates

We’ve rolled out new templates for the incident description field.

Instead of a blank field when you open a new incident, you’ll see three headings already created here:

• Customer impact

• Mitigation plan

• Suspected causes

We’ve learned a lot about the power of templates and processes during incidents. By prompting the response team with these headings, it will be easier to know what needs to be discovered and documented.

You can always edit these headings, modify them, add more, or delete them entirely if you need.

Note: This feature is currently available only for recently-created Jira Ops projects. If you have a project already established and you want these headings, shoot us a note and we’ll see what we can do.

Onwards,

Matt

[Gonchik Tsymzhitov]

Hi! 

Our monitoring team need to migrate, 

could you help with covering our requirements?

Thanks

Cheers,

Gonchik Tsymzhitov