Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I am looking for an automation rule to compare a form smart value. If the condition is true an action must be started. I have made the rule below, but it doesn't work. The form field is a s...
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Hello, How could I restrict a Jql to 10 issues ? Regards, Guillaume. Mackowiak
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I am creating a JSM Automation in which I need it to edit a field called "Team". However I have 71 fields which have the word "Team" in them, and more than 50 of them start with a word other than "Te...
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Hello, Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects. My goal is simple: I want to creat...
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Please sorry for this question, can someone educate me on how jira works, how to use jira solve problems even the ones associated with the pi networks app, because I see a lot of people who are looki...
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I am working on a service project with four levels of issue types: Level 2 Epic Level 1 Epic Story level Sub-task The issue I’m facing is that I can't configure the screen for the Sub-task iss...
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we have some custom fields, we need to hide it from customers but visible to agents in issue view screen.
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Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello - I'm back again! I have a few select list custom fields. I've built automation to assign a value to another custom field depending on the option selected. I have another custom field where I a...
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We have an overall board that is separated by application, and each board is currently showing three different sprints the timeline. If I delete the sprints the sprints on the application board and l...
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Hello, I am currently configuring the help center, but unfortunately, I am unable to find the settings for creating help center users. I found a solution to create users for Jira itself, but I canno...
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How do I map user data that is stored in Microsoft Azure AD to a user in Jira? Fields like company, department, manager, etc would help with workflows and approvals.
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I know I need to set up an automation rule, but not exactly sure on how to build the rule. This is essentially the flow of what I'm trying to do. - customer submits service ticket though a f...
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I would like to create a report that shows how many open tickets there are for each Service Area. I've created a custom field for Service Area and assigned a drop down list with each of the 5 Service...
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We have a automation that sends the comment out to a user each time one is added for a certain ticket. The problem is this just uses {{issue.comments.last.body}} Which displays the attachmen...
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Hello again, I am using the standard time tracking funktion of jira: The tracking works pretty fine - but is there a posibility to create an report of the tracked times per project and / or ticke...
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I have an automation rule that I created to be performed certain action upon a cloned issue when the cloned issue gets created. The cloned issue gets created fine (from a separate automation rule), b...
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Hello, Is there a way to display related tickets in the Help Center? In my case, a customer creates a ticket, and we later determine that it is related to another bug within their project. We then ...
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Hello, i have problem to set SLA up in our Project. Basically inside the ticket there is no SLA part, even if the ticket is already in a status where this should be already active. Please help me w...
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Hi, I would like to get all objects and its attribute values from an object type (here, Servers) from Assets. Can you please let me know how to do that via API in postman ?
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I could use help to help me to fully understand this please and thank you may you have a blessed day
I was wanting help to get this started and running
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I previously received help getting the Start date and that part is working but due date is still not showing up based on the jql i found. I understand that story points should not be use to equate a ...
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New Team member joined today, how to give him access to Jira , Confluence ?
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