What's the best way to get started?

Join our Welcome Center and introduce yourself! We promise you'll get a warm welcome.

How is content organized?

The forums consist of Product Q&A, Articles, and Discussion Groups.

Product Q&A areas contain questions and answers, and also host articles from thought leaders and Atlassian product teams. You can select which product you’re interested in by using the Product Q&A dropdown in the top nav. Or click here to see all our product areas. And if you want to be notified of new articles about that product, click "Watch" in the sidebar of any product area.

We also have Discussion Groups, which are mini-communities where you can connect with folks with whom you share things in common. Check out our Discussion Groups here!

How do I keep track of content?

You can customize your homepage to show you exactly the type of content you wish to see, and the community will remember your preferences for next time. If you'd like to get email or RSS updates, you can Watch a collection by clicking on "Watch" in the sidebar, or watch individual threads by clicking the eyeball icon on the post. You can also create search alerts: anytime you search for something, you can hit "Create alert" to be notified whenever new content is posted that matches that search. You can update and manage search alerts from Profile > Notifications > Search alerts.

For a more detailed walkthrough on different ways to follow content, visit this post.

Can you help me with my username or email address?

Please visit this article to read more about usernames, privacy controls, and more.

Why does it say "I'm new here" next to my name?

This lets us know you're new to the community and helps us welcome you! It will disappear permanently after you make three posts. Read more about forum ranks here.

How can I find out what’s new on Atlassian Community Forums?

Check out our regular release notes for updates on new and upcoming features.

What is a Community Champion?

The most knowledgeable and enthusiastic members of the Atlassian Community Forums have the chance to become Atlassian Community Champions, an elite group of top contributors who host events, answer questions and write articles about Atlassian products and related topics. This in turn allows them to unlock perks like access to Champion-only spaces, discounts to Atlassian events, special swag, and, of course, fame and glory. Read more here.

Neat! How do I become one?

Follow the yellow brick road! Plus, read more about the program and apply here.

Why was my question marked as "in moderation"?

Our community has an automated spam filter than sometimes catches "real" posts in addition to spam. All our admins and moderators check the quarantine regularly and will release your post as soon as we can.

How do I use emoji in my posts?

You can use keyboard shortcuts to add emoji to your posts. On Mac, use Command + Control + Space. On Windows 10: Win + period (.) or Win + semicolon (;) will work.

How do I search within a specific product area or group?

There is now a search box on the homepage of every group or product area. More details about this feature are here.

What if I'm an Atlassian Partner?

We have guidelines for Partners engaging in our community, both online and in-person. You can read our rules of engagement here and best practices, including requesting Partner permissions here.

What if I have a billing question?

For any questions around billing or licensing, please visit our dedicated portal. Avoid posting any private account information on the community.

What about Atlassian Certifications? Do they exist? Can I display them on my community profile?

Yes! All the details are in this article.

Is networking allowed?

Yes! Please post your job listings or look for others to connect with in our Jobs & Careers group.

Are the Atlassian Community Forums accessible?

The Atlassian Community Forums are partially conformant with WCAG 2.1, Level AA. Please review our full Accessibility Statement here for more details.

How can I access the HTML editor?

The HTML editor is not available to all community users; however, if you have article posting permissions, you will have access to the HTML version of our editor. This applies to Community Leaders, Atlassian Authors, Partners, and Atlassian team members.

I pasted content into the text editor, and it looks weird or things are missing. Help!

When content is pasted into the text editor or composed directly in the HTML editor, you might notice that some of your formatting has been removed. Most invalid HTML is simply removed automatically or changed to a simplified form.

I’m trying to publish my post, and I’m getting an HTML error message. How can I resolve this?

In a few cases HTML is not valid, but will not be automatically scrubbed to allow for publication, and you will be prevented from publishing your post. Please double check for the following HTML tags, which may cause an error message:

• div data-attributes
• embed
• hr noshade
• hr size
• i
• iframe
• img referrerpolicy

Are there other guidelines I should know?

Please review our Rules of engagement and our voice and tone guide before jumping in.

What if I have other questions?

Feel free to reach out to the community managers at communitymanagers@atlassian.com. Thank you, and welcome!