Webinar recap-Unlock the Full Potential of JSM: Create Product Roadmaps and Engage Customers

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Did you miss our 21st May 2025 webinar on Unlock the Full Potential of JSM: Create Product Roadmaps & Engage Customers?

 Relax! We've got your back. 

 In this article, we will provide you with highlights of the webinar on how a well-structured Roadmap & Idea Portal for JSM can help turn chaotic ticket queues into clear, actionable strategies. 

Our webinar host, Annu Satpute, Customer Success Manager, shows how to collect, prioritise, and act on feedback in full transparency, thereby building trust with your stakeholders. 

Watch the webinar now and create roadmaps that your customers will love while keeping your internal teams aligned and confident: - https://www.youtube.com/watch?v=pcZALfq65Wo

Key Highlights of the Webinar

Meet Maya, a product manager buried under a flood of tickets in JSM. Without a structured feedback system, she is unable to segment, prioritize, or act on suggestions, making it difficult to develop a roadmap or guide the product's future direction.

1. The chaos behind unstructured feedback

Unstructured feedback can have a silent negative impact on product success. When there is no clear system in place, important insights are lost, which results in lost opportunities and frustrated customers.

• Valuable Ideas Lost in Tickets: Customers frequently provide insightful feature requests and real-world use cases. When these ideas are buried in unstructured ticket queues, they are easily overlooked, leaving the product without strategic direction from actual users.
• Frustrated Customers Feel Ignored: When customer suggestions go unacknowledged, it causes frustration. Users feel unheard and undervalued, especially when the issues they raise go unresolved, lowering the overall product experience.
• No Alignment Between Product and Customer Needs: The gap between what customers need and what the product offers is widening in the absence of a clear feedback management system. This misalignment can eventually lead to churn and long-term business losses.

2. How to bring structure and transparency

Think of a world in which every customer idea is visible, valued, and effective. Use a single, structured approach to achieve transparency and alignment across teams and users.

• Collect every idea in one place: Capture customer and team suggestions in a single, shared portal for full visibility and collaboration.
• Prioritize what matters most: Use votes, comments, and contextual information to make informed, customer-centric roadmap decisions. 
• Build transparent roadmaps your customers love: Keep users engaged by showing them how their feedback is progressing, from idea to implementation.

3. Key features of the Roadmap and Idea Portal

The Roadmap and Idea Portal for JSM bring order to the chaos. It helps you track, organise, and communicate ideas in a clear and collaborative way.

Features of Roadmap and Idea Portal app

The Roadmap and Idea Portal for JSM provide clarity and structure to all ideas. Manage everything in one seamless flow, from input collection to contributor communication.

• Capture ideas via a branded portal: Customise your portal to reflect your brand and encourage stakeholder participation.
  
  
• Link ideas to Jira issues: Connect customer ideas to internal stories, then automate status updates.
  
  
• Prioritise with votes (including anonymous): Allow users to influence your roadmap while keeping feedback open and inclusive.
  
  
• Share public or private roadmaps: Choose between full transparency, internal collaboration, and stakeholder-restricted visibility.
  
  
• Auto-notify contributors on progress: Keep idea contributors engaged with timely, automated updates.

4. Real customer story

One of our customers and their team once struggled to prioritize feedback due to inconsistent engagement and ambiguous signals. By introducing anonymous voting, they enabled users to freely express their opinions. The result?

• 40% increase in feedback volume
• 25% more roadmap ideas sourced directly from users
• Higher customer satisfaction
• A healthier, more engaged feedback loop

5. Key Takeaways

The Roadmap & Idea Portal for JSM gathers, shares, and celebrates ideas, thereby enhancing decision-making and building trust.

• They collect feedback from all stakeholders in a well-organised and branded space.
• Prioritise what is most important and move ideas through your workflow as efficiently as possible.
• Keep contributors informed so that they feel heard and valued.
• Customers become more engaged over time as a result of increased visibility and trust.
• Improve collaboration across teams by providing shared visibility and a single source of truth.
• Create effective, customer-driven solutions with real input and stronger alignment.

Conclusion

Use a standard Roadmap & Idea Portal for JSM to explore your company's full potential, where every customer's input drives more intelligent product choices. You can change chaotic suggestions into a powerful product strategy by giving feedback structure, transparency, and collaboration. Increase stakeholder engagement, earn long-term customer trust, and align your roadmap with real-world requirements.

Are you ready to turn scattered feedback into meaningful results? Start your journey with the Roadmap & Idea Portal for JSM today!

Watch the Webinar now: https://www.youtube.com/watch?v=pcZALfq65Wo