Does Scriptrunner work with ACTIONS FOR JIRA SERVICE DESK

[Jacob francois]

I would like to the same behaviors 

[Katy Kelly]

ScriptRunner Behaviours are not currently compatible with Deviniti's Actions for Jira Service Management. We have an existing improvement ticket for this here: https://productsupport.adaptavist.com/browse/SRJIRA-4490

We would recommend voting for that if you want this implemented in the future for ScriptRunner.

Kind regards,

Katy

Adaptavist Product Support 

[Nic Brough -Adaptavist-]

It can, yes.

[Dustin Glienke]

Hi @Nic Brough -Adaptavist- 

do I have to change the configurations to get the behaviour? I don't figured out how to get the behaviour on the actions for service desk displays.

[Nic Brough -Adaptavist-]

Start at https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html

[Dustin Glienke]

Hi Nic, thx for your answer. So far, I have configured the mapping:

Now I am trying to get the following behaviour. This is the Action for Service Desk display:

When I choose IHK from Träger, the field Startdatum should be hidden. But there is no reaction. Here is the code:

What is wrong?

[Nic Brough -Adaptavist-]

I think you've written a condition and not told it to do anything.

Instead of doing the show/hide in the script, use the "shown" flag and a condition that says "if customfield Trager = IHK".

[Dustin Glienke]

Hey Nic,

thanks for your advice. But there is no condition for "if customfield Trager = IHK"

[Nic Brough -Adaptavist-]

No, sorry, I've not been clear on "condition" - although Jira uses the word to describe workflow conditions, it's been used in Scriptrunner behaviors as well.  If you look at your first screenshot, there's a line about "conditions" there as well.

[Dustin Glienke]

You mean that one, right?

But when I do so, I get that display:

Am I blind? :/

[Yvan Le Texier]

Hello,

Finally, did you manage to make Behaviours working with Actions for JSD ?