Issue with Worklog Submission Using Tempo in Jira - Error "Something went wrong"

[Saeid Jafari]

I am encountering an issue when trying to submit a worklog using Tempo in Jira. An error message saying "Error! Something went wrong" appears.

The problem occurs under the following conditions:

In Tempo settings, after clicking on "Period Configuration", the page gets stuck on the loading screen, and the "Period Management" page remains empty.

When I click on "Period Configuration" again, I get the following error message:

Details:

• Tempo version: 17.9.2-jira-9

Any guidance or solutions would be greatly appreciated.

[Saeid Jafari · Accepted solution]

I use other Jira and other tempo database for insert AO_86ED1B_PERIOD_CONFIG to my empty table and uninstall all tempo plugins (worklog, capacity, folio, structure and gantt) and reinstall all plugins and my problem is solved.

[John Funk]

Hi Saeid,

Since this is server and long past the end of service date, I suggest you contact the vendor directly to see if they are still providing support. 

[Saeid Jafari]

Hi John,

Thank you for your response. However, I am actually using the Data Center version of Jira, not the server version.

I appreciate your help!

[John Funk]

Sorry, it said Server above. Regardless, you should contact the vendor.