Bamboo 4.2.1 reports unknown version in UPM

[Kevin Loveland]

I recently upgraded from 4.1 to 4.2.1 and the UPM now reports:

This version of Bamboo is unknown to the plugin information server. It may be too new to appear, or it may be some type of non-standard build. No plugins can be found for unknown product versions.

and

The base URL configuration of your instance is inconsistent with the URL in your browser. This may prevent many operations on this page from working correctly. See the UPM documentation for more details about this error.

This was working fine in Bamboo 4.1 and no other changes were made.

Is this a known problem and what is the cause?

[ArmenA · Accepted solution]

Hi Kevin,

Thanks for the question.

1. What version of UPM are you using? If it is an old version, can you please upgrade your UPM and see if that helps?
2. Please make sure that the request URL (the URL that you are using from your web browser) matches the Base URL (Administration -> General Configuration page) of your Bamboo server.
3. If you are still experiencing issues, please open a support ticket and provide your Bamboo server logs for further investigaton.

Cheers,
Armen