Email won't send after upgrading to Bamboo 5.10.3

[David Mills]

We recently upgraded from Bamboo 5.9.1 to 5.10.3.  Since then we have not received any email notifications.  I checked the catalina.out file and found:

2016-04-11 11:48:24,095 ERROR [http-nio-8085-exec-23] [EmailService] Failed to send email

com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:214)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:151)
at com.atlassian.bamboo.mail.EmailService.sendEmailSynchronously(EmailService.java:137)
at com.atlassian.bamboo.mail.BambooMailer.send(BambooMailer.java:84)
at com.atlassian.bamboo.ww2.actions.admin.mail.ConfigureMailServer.testSMTPServer(ConfigureMailServer.java:190)
at com.atlassian.bamboo.ww2.actions.admin.mail.ConfigureMailServer.doEdit(ConfigureMailServer.java:133)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

...etc...

The Stash server which is on the same host is still successfully sending emails.

I have tried No TSL, TSL, no password, password, etc. all to no avail.

[David Mills · Accepted solution]

In our case we had cleared the username and password used to connect to the SMTP server so that we would use anonymous SMTP connections.  But it seems that to get this to take effect, Bamboo itself has to be restarted.

[boris_alyurov_prcm]

This is resolved now. We change the email configuration to use TLS. It would have been great if this gotcha issue was documented in the release note. 

Thanks

[Alexey Chystoprudov]

@Boris Alyurov, please create support request at support.atlassian.com. 

JavaMail was updated in Bamboo 5.10.3 from 2.4.1 to 2.5.12 and some clients had issues with Microsoft Exchange server access. Our support engineers will help you

[boris_alyurov_prcm]

Is there any solution to it? We liked to have email notifications

[Krystian Brazulewicz]

Presence of a JAR is not an issue here. Bamboo-5.10.3 uses more recent version of javax.mail package and JAR file is now located in WEB-INF/lib/javax.mail-1.5.2.jar 

[David Mills]

Just found that atlassian-bamboo-5.9.1/atlassian-bamboo/WEB-INF/lib/mail-1.4.1.jar exists but atlassian-bamboo-5.10.3/atlassian-bamboo/WEB-INF/lib/mail-1.4.1.jar does not (nor any other version of the same).

Tried copying it in pace - but to no avail.

[Alexey Chystoprudov]

Create support request at support.atlassian.com to get help from our support engineers