Icons images are broken and admin functionality doesn't work

[SW]

Hi All,

We are experiencing the issue with Bitbucket. Images are getting broken and some of admin functionality doesn't work.

When I see in logs I see following Read and Connection error.  Further, I try to search adgs-icons.woff and atlassian-icons.ttf files as I see in error but not able to find it anywhere, where I can find its location ?

1)
2018-09-06 11:21:55,001 ERROR [https-jsse-nio-443-exec-11] @@1B0W5ARx681x21551x0 id61k3 10.228.64.37 "GET /s/-597812333/02c9a7a/1/7.6.3/_/download/resources/com.atlassian.auiplugin:internal-iconfont-v2/fonts/adgs-icons.woff HTTP/1.1" o.a.c.c.C.[.[.[.[fileServerServlet] Servlet.service() for servlet [fileServerServlet] threw exceptio

java.lang.RuntimeException: Cannot read resource src/less/fonts/adgs-icons.woff

 

2)

2018-09-06 11:22:18,173 ERROR [https-jsse-nio-443-exec-17]  o.a.c.c.C.[.[.[/].[default] Servlet.service() for servlet [default] in context with path [] threw exception

java.lang.RuntimeException: Cannot read resource src/less/fonts/atlassian-icons.ttf

P.S.

- We have our home directory on shared drive. 

- When I restart the instance everything work fine again.

- Bitbucket version = 5.12.0

[Prasanth]

Hi Shreedhar

From your issue description, I understand that the restart fixes the issue. So it appears that when you are facing issues Bitbucket may be running out of resources. It could be a case that files are available but bitbucket can't access it because the number of open files reached the limit or resource constraint in the host server.

If you are running the server behind a reverse proxy, you may want to check the reverse proxy also whether it's failing to serve these static files because of any resource issue.

You may check whether any system errors happening or monitor the memory and CPU usage. Try throwing more resource for the host server if it's being over utilized.

Hope this helps.

Best regards,
Prasanth Thaikkalloor

[SW]

Okay, may be machine metrics reaches highest utilization but cannot bitbucket load images again when utilization become normal ?