Bitbucket Server will not start after server reset (Windows)

[S_Mustico]

Bitbucket server 5.15.1 running on Windows Server 2016.

Server was re-set.  after the the reset, bitbucket will not start.

PostgreSQL is up and running. I can open pgAdmin 4 and view the database which appears to be on-line and idle.

I start Bitbucket using a desktop icon which end up running the start_service.bat

this blinks a dos window but doesn't start bitbucket.  if I furn the command in a command window I get the error "System error 5 has occurred. Access is denied." (twice).

I do know my passwords, but am not prompted for them anywhere.      

[Kais Tounsi]

you find here a tutorial how to 

Starting and stopping Bitbucket Server

it is a relatif long Tuto but it's very useful

If you find this answer useful, I would kindly ask you to like and share it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

[S_Mustico]

I look at your link.  very similar to one that I have already looked at from Altlassian Support 

https://confluence.atlassian.com/bitbucketserver/starting-and-stopping-bitbucket-server-776640144.html

there is very little information for troubleshooting a Windows environment.

the information did not solve my problem.

Thank you however for your reply.