Can the client be notified only if the issue is done/completed/resolved?

[Yi Voon Phan]

The client want to get notified by email only IF , the issue is closed/done/completed/resolved/fixed and tested. She does not want to be notified for any other status change.

[Tansu Akdeniz]

Hi @Yi Voon Phan,

In Project Settings -> Notifications page, you can customize the notifications that customers get. (Ex: exclude reporter from many of the nofitications)

Another option (more customized) is that;

• Create a new event from System -> Events
• Add a new template ex: "Issue Transitioned Customer"
• Go to Project Settings -> Notifications page and add the customer to be notified for new event.
• Go to the workflow -> related transitions (where you want to notify ) -> postfunctions. Than change the event to the new one.

[Yi Voon Phan]

thank you for your reply @Tansu Akdeniz

[Tansu Akdeniz]

You are welcome. If my answer helped to solve your question, would you please mark as "Accepted". So that, other people will be able to find this answer easily for similar questions.