I lost all the info for my 2-factor for my main account.

[Eugene Willis]

I lost all the info for my 2-factor for my main account.

 I had to create this account so I could seek help. I added 2-factor to my main account and then had to rest my phone and lost all my info. So I am unable to login.

[Mark C]

Hi @Eugene Willis

You can follow this KB article on how to disable your 2FA settings. - How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account

Regards,
Mark C

[Eugene Willis]

Hey Mark , Thanks for your help on this. Using the troubleshooting document I  do not have a option to click "forgot code" or " Can't find  your recovery key" . It only gives "use phone " and "can't use phone" .

[Mark C]

Hi @Eugene Willis

That would mean your account's 2FA setting is already disabled.

I had a look at it and they're indeed disabled.

Could you confirm if you're able to login now?

Regards,
Mark C

[Eugene Willis]

And just to confirm this is for my main account "eugene11" . I am still getting the same output for that account.

[Mark C]

Hi @Eugene Willis

I can see 2FA settings are also already disabled for that account.

Regards,
Mark C

[Brant Schroeder]

@Eugene Willis welcome to the Atlassian community

I will escalate to the support team.  Do you still have access to the email associated with the main account?

[Eugene Willis]

yes I do and thanks Brant