Linking HTTP Jira to HTTP Bitbucket

[Swathi S]

Hi All,

I have an JIRA instance installed on a POD in AKS (Azure Kubernetes Cluster ) and BitBucket instance installed on another POD in same cluster. I m admin on both JIRA and BITBUCKET. I m trying to create the appliation between both the JIRA and BitBucket. When i am trying to create the reciprocal link my authenticatin is failing on BitBucket. I m using correct credentials. I m not sure what is the issue and how to trouble shoot this as bit bucket seems to not authenticate me even if i give my correct credentials.

Note: I have synchronised the JIRA users with the BitBucket. I m able to login to JIRA not to the BitBucket.

Thanks,

Swathi S

[Jimmy Seddon]

Hi @Swathi S,

Welcome to the community!

Have you ever been able to login to your BitBucket Server?  Possibly as the Admin account you setup when creating the BitBucket Server instance?  If you can't login using the same account that you use to access Jira it almost sounds like you might not have setup BitBucket global permissions to allow your account access.

If you can use the Admin account that should have been created when you installed BitBucket.

Login using that account and Click on the Administration Cog in the upper right hand corner of the screen:

Once int he Administration screen click on Global Permissions on the left hand pane.  Next you will want to update either the group or user access which will look something like this:

In order to log in users will need to either be granted 'BitBucket User' by belonging to a group that has been granted that, or by being granted it explicitly in the User access list above the group access pane.

Since you are setting up Application Links you will probably want to give your user System Admin permissions or you should be setting up the link with an account that has System Admin permissions.

I hope that helps!

-James

[Swathi S]

Hi James,

Thanks for your reply. This was working previously , but not working today in logs of bitbucket i can see authorization failed. 

Thanks,
Swathi S

[Jimmy Seddon]

Hi Swathi,

Since you said you were synchronising users from Jira to BitBucket, has anything changed on your pods recently that would prevent the BitBucket Server from being able to connect to the Jira server for authentiction?  That is about the only thing I can think of that would return that an authorization failed.

Thanks,

-James

[Swathi S]

Hi James,

  Thanks for your reply again :).

Now i have pod with new installation for bitbucket. I m setting up the bitbucket with new DB and setting up all. I m trying to change the DB details to old DB for this i shld stop and start the bitbucket. When i m trying to execute the cmd /stop-webapp.sh. The pod is terminating and installing again a new bit bucket instance.  :( 

Thanks,

Swathi S

[Jimmy Seddon]

Hi Swathi,

I'm not an expert when is comes to Docker containers and Kubernetes, but is there a way that you can configure the config files that reside in the docker container before it deploys again?  If so you should be able to edit the bitbucket.properties which is located in the <BITBUCKET_HOME>/shared folder where the database configuration settings are stored.

Thanks!

-James