Not receiving Password reset email

[Lakhan Das]

I forgot my BitBucket password, but I'm able to login with gmail. I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

[Ana Retamal · Accepted solution]

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,

Ana

[Lakhan Das]

Hi Ana,

It's working fine, now i can login.

Thanks

[Ana Retamal]

Glad to hear that, Lakhan :) 

Have a good weekend,

Ana

[HussainMalik]

@Ana Retamal  i am unable to receive recovery mail on ghulam.hussain@discorp.com can you check? 

[Ana Retamal]

Hi @HussainMalik ,

I've checked your email address and could see that it was stuck in our system. I've removed it from there now so when you try to get a recovery mail again, you should be able to receive it. Let us know if you need more help with that!

For the next time it will be better if you submit a new post with your question, as it's more likely that one of us will see it :) 

Have a good day,

Ana

[Belhassen_Zinelabidine]

Hi @Ana Retamal ,

I'm having the same issue with this email : belhassen.zinelabidine@apeiron-tech.com.
Can you check if there's any possible issues ?

Thanks in advance.

[paul.liu]

Hi Ana,

Would you please help checking <email removed> as well? I suspect we are having the same issue as well.

Thanks a lot.

[paul.liu]

Hi @Ana Retamal 

Would you please help checking <email removed> as well? I suspect we are having the same issue as well.

Thanks a lot.

[Brian Bracco]

Hi @Ana Retamal i have the same problem

[Kaleb Klepel]

I had the same problem. 

[Brian Bracco]

same problem with me <email removed>

[Daniel Eads]

Hi @Brian Bracco , welcome to the Community!

I've cleared your email address off the list that was preventing invitations/notifications from being sent. They should deliver now - if you needed an invitation, please have the admin or repo owner re-send it.

Cheers,
Daniel | Atlassian Community Support

[Brian Bracco]

Now it worked, thanks !

[Victor C]

Same thing happens to me. My email is <removed by Support> . Could you please fix it so I can get the recover password link please?

[Victor Conesa]

Ok, it's fixed now. Thanks!

[Deleted user]

@Ana Retamal I am also facing the same issue. Neither able to reset my password nor getting any new invitation.


Please help

[Daniel Eads]

Hi @[deleted] , welcome to the Community!

I see someone from your organization has reached out and opened a support ticket, and that the Support Engineer handling the request was able to resolve the problem. It looks like notifications and other mail from Atlassian's Cloud systems are now flowing to your email address.

Cheers,
Daniel | Atlassian Community

[Jonathan Prince Nkansah]

Hi @Ana Retamal  I am currently facing this same issue.

My email address:

jonathannkansah13@gmail.com

Thank you..

[Abner Garcia]

Hi @Ana Retamal 
I have 2 members of my organization that cannot receive the password recovery email

can you help me with that?

the accounts are:

eva.hernandez@edgelab.mx

edgar.esparza@edgelab.mx

Thanks!

[Shashank Hegde]

Hi @Ana Retamal  Im not receiving the reset password email link for the below email address.

-shashank.hegde@neutrinos.co.

please assist on this one.

[Ana Retamal]

Hi @Shashank Hegde , I already replied to you in the new post you submitted :) If you still need help with this, please follow up with us on that thread. 

Have a good day!

Ana

[Devashish Nath]

I'm not receiving the reset link..

Email address - devashishheart@gmail.com

Please assist?