Removal of former users to free up license for new developers

[mctwf]

We are unable to remove former users to free up licenses for new users.  I've opened two tickets over the past two weeks and haven't gotten any response.  

I used the "Get Help" feature within the administration of BitBucket the previous two times.  In searching for a phone number, I found a method of reaching out to Sales and contacted them to reach out to you.  Their confirmation email has led me to this interface.  Hopefully someone will see one of these communications soon and contact me.

The lack of response for two weeks is affecting our development team.  I need assistance much more quickly than I did two weeks ago.

Thank you,

[Ben Stuart]

Hello, 

I'm sorry to hear that you haven't recieved a response yet. I wasn't able to find any support cases with a similar discription that are open. 

Do you have a support license? Can you provide us with a ticket number for the issue you raised with support? You should have recieved that upon opening a ticket. 

If you don't have an email with that ticket number, can you please try raising a request here instead? You will need to provide a valid Support Entitlement Number. 

https://support.atlassian.com/contact

It's difficult to say why you're facing this issue, but I'd say the most common cause is that Bitbucket Server provides a "read-only" connection to external directories for user management. This means that users and groups, fetched from any external directory, can only be modified or updated in the external directory itself, rather than in Bitbucket Server.

Do you have Crowd, Jira or LDAP setup for user management? You will likely have to modify the user groups and permissions within those sources. 

I hope this helps!