Hi CUG Members!
This week we are shaking things up with the Weekly Wonder Series, instead of exploring a CUG challenge or question, we are going to cover how you can implement AI within your organization!
Our recently released State of AI in Service Management 2024 has shared findings that show 88% of organizations are using AI to boost service operations. AI goes beyond chatbots, aiding in decision-making, task automation, and enhancing customer experiences.
Check out Thumbtack, an Atlassian customer. They automated 15% of their ticket resolution with Jira Service Management (JSM) and AI, saving 180 hours monthly for their service desk teams!
Here are some ways you can kickstart the use of AI in your CUG:
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Implement JSM Virtual Service Agents: Use AI-driven virtual agents to handle common user queries and support requests, allowing your team to focus on more complex issues. While improving response times and enhancing the overall user experience. Check out how to use the virtual service agent in Slack.
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Admin Hub: Admins can use the “Feature usage” function in JSM to understand AI usage.
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Manage AI features in Atlassian Analytics: Get answers to your data questions by using Atlassian Intelligence to generate SQL queries, chart insights, and custom formulas.
Now these are just a few examples of how you can get started, to learn more about how to transform your services operations, consider the following:
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Register here for the upcoming webinar on 11/14, AI in service management: new data separates hype vs reality featuring Thumbtack and Atlassian product experts where they will discuss the impact of AI-powered service management.
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Review the Report: Dive into the State of AI in Service Management Report 2024 to explore insights that can elevate your CUG’s service management practices.
We’d love to hear your thoughts! What key takeaways resonated with you? Share your experiences if you’re using AI today in the comments below!
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