Hi,
I'm trying to build my own compass app, which runs a custom query from Jira in backend code and send the formatted result to frontend. Frontend maps that data in Compass.
I have tested it in local, querying part is working without any issues. But when I deploy and install the app in Compass I'm getting an issue saying
403 : The app is not installed on this instance
I can see my app in Compass apps, and it's showing as installed. Additionally I can see the app in Compass component menu, even the frontend text. But when I print backend response in console I'm getting this error.
Please can someone help on this? Thanks in advance
Hi, @Nethanjana Alahapperuma !
The `403: The app is not installed on this instance` error message is a bit cryptic. It's typically received when you are attempting to make a call and your app doesn't have enough permissions to do so.
I suspect this relates to the custom query that you're trying to execute from your Compass app to Jira.
Have you registered your app with the appropriate scopes to perform this call?
(If that didn't solve it, the Forge community may be a better place to get more detailed support about this since it isn't strictly Compass-related. I can see some similar threads in the past suggesting something relatively similar, like this one.)
Hi @Enrique Serrano Valle
Thank you for the reply.
I have given permission for these scopes
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