Option to dynamically edit the payload template for alert properties

[Taras Taranenko]

In Atlassian Compass, under the global alert policy, I noticed there’s no option to dynamically edit the payload template for alert properties. Could you confirm whether dynamic payload template editing is supported, and if not, is there a roadmap or recommended workaround for customizing alert properties at the global level?

[Tomislav Tobijas]

Hi @Taras Taranenko ,

To my knowledge Operations currently does not provide an option to dynamically edit the payload template for alert properties, nor could I find any open suggestion related to it.

Curious—what would be the use case for this in your particular requirement? (If you could share it here)
Maybe what you're looking for can be achieved in some other way 👀

Generally, what you can also do is to reach out to the Support team and discuss your requirement with them. If approved, someone from their team can probably create a new feature request on which you can vote and leave your comments.

Cheers,
Tobi

[Taras Taranenko]

Hi Tobi,

Thanks so much for getting back to me! I’d like to share a bit more detail on why this feature would be useful in our case.

The way Compass currently delivers alert payloads is a bit challenging for us — the payloads are usually quite large, with a lot of information bundled in, but not always in a way that’s easy to consume at first glance. As a result, whenever an alert comes through, the team has to sift through a fairly unstructured message before they can get to the critical details. This adds extra time and cognitive load during incident response, which is less than ideal.

What we’re really looking for is the ability to dynamically edit or customize the payload template. The benefit here would be that we could highlight only the most relevant pieces of data and present them in a more streamlined and understandable format. That would make it much easier for engineers to immediately grasp the context of an alert and take action without distraction from less relevant details.

In our environment, alerts flow through Prometheus → Compass → Slack, and Slack is where the team ultimately engages with them. Since Slack is the final touchpoint, being able to shape the Compass payload before it lands there would make a big difference. Cleaner, more structured alerts would help reduce noise, improve readability, and make the overall alerting workflow more efficient and reliable.

Would you suggest I raise this directly with the Support team as a potential feature request? And if so, could you point me to the right process for doing that? At the moment, the support page only seems to provide the AI helpbot, and I wasn’t sure if there’s a more direct way to log a request like this.

Thanks again for your help and guidance!

All the best,
TT

[Tomislav Tobijas]

Got it @Taras Taranenko 
Thanks for the detailed explanation!

Yeah, these payloads can be a pain sometimes. I know that in some similar cases, some of our clients have some local servers where they modify payloads that are sent from Atlassian or third-party systems, but that would be one 'not-so-necessary' step between Compass and Slack in this case.

Would you suggest I raise this directly with the Support team as a potential feature request? And if so, could you point me to the right process for doing that?

Sure thing.

Basically, use "Technical issues and bugs" option and then select the product (Compass). Next, simply start chatting with AI, and as soon as you get a first response from it, there should be an option at the bottom to continue raising a support ticket.

Then fill out the rest of the info that's required and you should be able to select Chat or Support/Ticket option. Chat is usually quicker, but they might sometimes redirect you to an offline ticketing system. In any case, via the form or chat, describe your requirement and ask if they can raise a new ticket on jira.atlassian.com on which you can vote and monitor updates.

Note that you need to be a product admin (or Org admin) in order to raise tickets for your products.

Cheers,
Tobi 

[Taras Taranenko]

Your help is much appreciated, Tobi!