github links giving error

[prashant]

seeing this 'connect to preview' error messages for every service...

my jira is already connected to github.

[Ryan Rosenfeld]

Hey Prashant,

Ryan here from the engineering team. Link previews make use of smart links, an Atlassian service that has its own form of authentication separate from the Github Compass app.

Can you try clicking the "Connect to preview" option and connecting to Github via that flow as well? This should set up smart links to be authenticated correctly.

Hope this helps!
Ryan

[Ryan Rosenfeld]

For extra clarification, this only happens for private GitHub repos. Public repos will work out of the box, but for private GitHub repo links to work then the smart links service needs to be authenticated with the GitHub organization that the repo belongs to.