500 Error on Confluence Startup/Install

[Sarah Banas]

Hi everyone, am trying to install Confluence, and it successfully installed, but I cannot complete installation via the browser. I access domain.com:8090 (defaults), but get this error:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.java:45)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.java:27)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

root cause

java.lang.NullPointerException
	com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
	com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:46)
	com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85)
	com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.java:45)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.java:27)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

And in catalina.out

Jan 22, 2014 1:06:34 PM org.apache.catalina.core.StandardHostValve custom
SEVERE: Exception Processing ErrorPage[errorCode=500, location=/500page.jsp]
java.lang.NullPointerException
        at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
        at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getPluginAccessor(PluginDecoratorMapper.java:74)
        at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getDecorator(PluginDecoratorMapper.java:23)
        at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
        at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
        at com.atlassian.confluence.util.profiling.ConfluenceDecoratorSelector.selectDecorator(ConfluenceDecoratorSelector.java:58)
        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:83)
        at com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:44)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
        at com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:27)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:438)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
        at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:421)
        at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:342)
        at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:286)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Unknown Source)

[William Zanchet [Atlassian] · Accepted solution]

Hi Sarah,

Can you please make sure that the user that is running Confluence has full permissions in the <home-folder> and <install-folder> of Confluence?

Cheers.
WZ

[Sarah Banas]

That was it - apparently, confluence:confluence didn't have the correct permissions. Changing it to root did. Thank you!

[hote]

I met the same trouble, and I am using Windows as Admin.