Backup Restoring issue.

[SUMMIT]

Hi Team,

We have confluence 6.12.1 on one of our development server. we are migrating the confluence to production server. Yesterday i have downloaded the latest confluence server from yoru site and installed it on production server. I have performed backup of existing confluence server (1.2GB) and got the xml.zip file, the same has been uploaded to new production server. While restoring it stuck at 3% and did not complete the restoration process. Now when i access the new confluence setup it shows "System Error". I tried restarting confluence but it is of now help. I need the following,

1. How do Irecover the new setup.

2. is there any better way to restore the xml file directly through shell.

Note: my current development setup is on windows and the new setup is on RHEL linux.

Regards,

Sriparna

[Diego]

Hello there!

Well, this behaviour could have been caused by a few issues. So, we can start by retrying the process as a whole. So lets begin:

1. Restore your new installation to a point prior to the restore attempt
   1. For that you could re-install the application or restore previously backed up folders and database.
   2. The folders that should be restored are <confluence-home> and <confluence-install>
2. Upload the .XML file to your destination server
3. Place it under <confluence-home>/restore
4. Start Confluence
5. Go into Cog Icon > General Configuration > Backup & Restore
6. Scroll down to Restore a backup from the Confluence Home Directory.
7. Select the file you just uploaded to the /restore folder
8. Wait for the process to finish

Notes

• Ideally, no one should be using Confluence during this restore
• Always backup <confluence-home>, <confluence-install> and database before performing a restore
• If you still use the internal database (H2), you should be able to get Confluence running after clearing the contents of <confluence-home> and starting the application again

Still, we do not have much information about what is actually happening to your instance. You may have a better idea of the current situation if you look into the logs under <confluence-home>/logs and check what happens the latest System start.

A system start log line should look like this:

contextInitialized Starting Confluence 6.X.x

Looking forward to your reply!