Confluence New User --- LDAP

[JamesR]

OVERVIEW: We have a new employee (named X) starting tomorrow --- IT created X's main server account (yesterday) so that we may use the account for LDAP Internal Directory on Confluence. We add everyone - individually - to Confluence with an LDAP method.

EXPERIENCE: I cannot seem to add X to any groups within Confluence. This is a new experience (never had this issue before). However, this is the first time we've added a NEW employee to Confluence. Typically, we add existing employees to Confluence user groups.

QUESTION: For LDAP and Confluence, does X need to sign into the server (at least the first time) in order for Confluence to recognize X's LDAP so that I may add X to a user group?

[JamieA · Accepted solution]

CR - it depends on the type of user directory. If it's delegated with the checkbox "copy user on first logon" checked then yes, they need to log in first.

If it's a synchronising directory then when the sync runs you will be able to see the user and add them to groups.

So to clarify, what type of directory is your ldap in confluence -> admin -> user directories?

[JamesR]

Jamie --- thanks so much for this. We us a "synchronising directory."

Per your guidance, I nav'd to the User Directories and saw that the latest sync occured before X was added. I pressed the "Synchronise" link on the Directory and ... wait for it ... X appeared!

Thanks again, Jamie, for saving me!

Have a great weekend.