Confluence doesn't startup!!

[Samuel]

I am trying to upgrade confluence from 5.1.4 TO 5.4.3. I have confluence 5.1.4 running on Tomcat 6. Before, i actually do the upgrade, I wanted to test it on the my test-server. I installed confluence 5.4.3 version. I made a copy of existing database in mysql and confluence home_directory, and linked with the new version 5.4.3. I followed the steps from the attlassian guideline provided online but, i cant find the solutioin for the following error;

when i start the tomcat server, i am getting the following error;

Mar 06, 2014 8:36:02 PM org.apache.coyote.http11.Http11Protocol pause

INFO: Pausing Coyote HTTP/1.1 on http-8089

Mar 06, 2014 8:36:03 PM org.apache.catalina.core.StandardService stop

INFO: Stopping service Catalina

Mar 06, 2014 8:36:03 PM org.apache.coyote.http11.Http11Protocol destroy

INFO: Stopping Coyote HTTP/1.1 on http-8089

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/common/classes], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/common], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/usr/share/tomcat6/server/classes], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/usr/share/tomcat6/server], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/server/classes], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/server], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/usr/share/tomcat6/shared/classes], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/usr/share/tomcat6/shared], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/shared/classes], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:05 PM org.apache.catalina.startup.ClassLoaderFactory validateFile

WARNING: Problem with directory [/var/lib/tomcat6/shared], exists: [false], isDirectory: [false], canRead: [false]

Mar 06, 2014 8:36:06 PM org.apache.coyote.http11.Http11Protocol init

INFO: Initializing Coyote HTTP/1.1 on http-8089

Mar 06, 2014 8:36:06 PM org.apache.catalina.startup.Catalina load

INFO: Initialization processed in 624 ms

Mar 06, 2014 8:36:06 PM org.apache.catalina.core.StandardService start

INFO: Starting service Catalina

Mar 06, 2014 8:36:06 PM org.apache.catalina.core.StandardEngine start

INFO: Starting Servlet Engine: Apache Tomcat/6.0.35

Mar 06, 2014 8:36:06 PM org.apache.catalina.startup.HostConfig deployDescriptor

INFO: Deploying configuration descriptor confluence-test.xml

2014-03-06 20:36:08,075 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.4.3 [build 4732 based on commit hash f543bd9a3bbc12daed85f6f5e5cba84282599932]

Mar 06, 2014 8:36:12 PM org.apache.catalina.core.StandardContext start

SEVERE: Error listenerStart

Mar 06, 2014 8:36:12 PM org.apache.catalina.core.StandardContext start

SEVERE: Context [/confluence-test] startup failed due to previous errors

log4j:ERROR LogMananger.repositorySelector was null likely due to error in class reloading, using NOPLoggerRepository.

Mar 06, 2014 8:36:12 PM org.apache.catalina.startup.HostConfig deployDescriptor

INFO: Deploying configuration descriptor probe5.xml

Mar 06, 2014 8:36:17 PM org.apache.coyote.http11.Http11Protocol start

INFO: Starting Coyote HTTP/1.1 on http-8089

Mar 06, 2014 8:36:17 PM org.apache.jk.common.ChannelSocket init

INFO: JK: ajp13 listening on /0.0.0.0:8019

Mar 06, 2014 8:36:17 PM org.apache.jk.server.JkMain start

INFO: Jk running ID=0 time=0/32 config=null

Mar 06, 2014 8:36:17 PM org.apache.catalina.startup.Catalina start

INFO: Server startup in 10800 ms

[salehparsa · Accepted solution]

Hi Samar,

Take a look at this KB also the resolution. Please take a backup from your database before you procees with the resolutions.

Cheers,

Saleh

[Nic Brough -Adaptavist-]

Those errors are often thrown if you've installed a newer Tomcat over an old one, instead of installing it "clean".

Did you start with a completely empty installation directory for the new system?

[Samuel]

Thanks Saleh!! yes, it was the issue with collation_name = 'utf8_bin

I already fixed it though. Thanks again for your help

[salehparsa]

Hi Samar,

Glad to hear that. You are most welcome

Regards,

Saleh

[Samuel]

Yes, i already verified the permission for the directory. I also cleared the pugin cash but still getting the following error;

2014-03-10 10:19:51,743 INFO [Thread-48] [atlassian.plugin.manager.DefaultPluginManager] shutdown Shutting down the plugin system

2014-03-10 10:19:51,805 INFO [Thread-48] [com.atlassian.confluence.lifecycle] destroy Shutting down long running task service

2014-03-10 10:19:54,222 INFO [Thread-48] [com.atlassian.confluence.lifecycle] contextDestroyed Stopping Confluence

2014-03-10 10:28:47,085 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.4.3 [build 4732 based on commit hash f543bd9a3bbc12daed85f6f5e5cba84282599932]

2014-03-10 10:28:50,225 INFO [main] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started

2014-03-10 10:28:54,087 INFO [main] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager

2014-03-10 10:29:10,291 WARN [main] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager

2014-03-10 10:29:21,206 INFO [main] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 30980 ms

2014-03-10 10:29:21,711 ERROR [main] [atlassian.confluence.setup.BootstrapApplicationStartupListener] checkConfigurationOnStartup Detected tables with non-default collation. See https://confluence.atlassian.

2014-03-10 10:29:21,949 WARN [main] [atlassian.confluence.plugin.PluginFrameworkContextListener] contextInitialized Not starting full plugin system due to upgrade or licensing errors

2014-03-10 10:29:23,675 INFO [main] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

[salehparsa]

Hi Samar,

Don't worry we are here to help.

Check the permission of the directory and grant writable permission to your directory. I would also recommend you to clear the plugin cash.

Cheers,

Saleh

[Samuel]

Can someone plz help me out? I am now getting the following error now. I am fighting with this issue all day

2014-03-07 18:39:13,577 INFO [Thread-43] [atlassian.plugin.manager.DefaultPluginManager] shutdown Shutting down the plugin system

2014-03-07 18:39:13,619 INFO [Thread-43] [com.atlassian.confluence.lifecycle] destroy Shutting down long running task service

2014-03-07 18:39:15,496 INFO [Thread-43] [com.atlassian.confluence.lifecycle] contextDestroyed Stopping Confluence

2014-03-07 18:39:21,440 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.4.3 [build 4732 based on commit hash f543bd9a3bbc12daed85f6f5e5cba84282599932]

2014-03-07 18:39:23,996 INFO [main] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started

2014-03-07 18:39:27,682 INFO [main] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager

2014-03-07 18:39:39,855 WARN [main] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager

2014-03-07 18:39:48,213 INFO [main] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 24217 ms

2014-03-07 18:39:48,603 ERROR [main] [atlassian.confluence.setup.BootstrapApplicationStartupListener] checkConfigurationOnStartup Detected tables with non-default collation. See https://confluence.atlassian.

2014-03-07 18:39:48,842 WARN [main] [atlassian.confluence.plugin.PluginFrameworkContextListener] contextInitialized Not starting full plugin system due to upgrade or licensing errors

2014-03-07 18:39:50,621 INFO [main] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

[Samuel]

Thanks Saleh,

Please find below the atlassian confluence.log, I tried to attached it but its not working. So i paste it here. I also checked my database information and its pointing to right one.

Request Information

--------------------------

URL: http://*******/500page.jsp

Scheme: http

Server: ******

Port: 8089

URI: /confluence-test/500page.jsp

Context Path: /confluence-test

Servlet Path: /500page.jsp

Path Info: null

Query String: null

--------------------------

Attributes

--------------------------

javax.servlet.forward.request_uri: /confluence-test/

javax.servlet.forward.context_path: /confluence-test

javax.servlet.forward.servlet_path: /index.action

javax.servlet.forward.path_info: /500page.jsp

os_securityfilter_already_filtered: true

atlassian.core.seraph.original.url: /500page.jsp

javax.servlet.error.status_code: 500

javax.servlet.error.servlet_name: action

loginfilter.already.filtered: true

javax.servlet.error.message:

com.opensymphony.sitemesh.APPLIED_ONCE: true

com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true

javax.servlet.error.exception: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

javax.servlet.error.request_uri: /confluence-test/

--------------------------

Parameters

--------------------------

caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.NullPointerException

at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)

2014-03-07 10:30:52,903 ERROR [http-8089-7] [ContainerBase.[Catalina].[localhost].[/confluence-test]] log Unhandled exception occurred whilst decorating page

java.lang.NullPointerException

at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)

at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getPluginAccessor(PluginDecoratorMapper.java:74)

at com.atlassian.confluence.setup.sitemesh.PluginDecoratorMapper.getDecorator(PluginDecoratorMapper.java:23)

at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)

at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)

at com.atlassian.confluence.util.profiling.ConfluenceDecoratorSelector.selectDecorator(ConfluenceDecoratorSelector.java:58)

at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:83)

at com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:44)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)

at com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:27)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:438)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)

at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:421)

at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:342)

at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:286)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)

at com.googlecode.psiprobe.Tomcat60AgentValve.invoke(Tomcat60AgentValve.java:30)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

[salehparsa]

Hi Samar,

Catalina.log doesn't show reasons of problem. Please attach atlassian-confluence.log located on <confluence-home>\logs or look for error there.

I would also recommend you to check database information on <confluence-home>\confluence.cfg . Ensure that all your database elements are correctly informed.

Cheers,

Saleh