Confluence user directory is not synchronizing with a crowd

[Arvind Pal]

Hi,

User directory is not synchronizing with a crowd getting following "error synchronization failed. See server logs for details".

I have attached an error screenshot.

While checking the error log, I found the following...

sync User directory synchronisation requested: [ Crowd Server ], type: [ CROWD ]
2021-01-15 04:03:54,228 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 17858562 ] in [ 120100ms ]
2021-01-15 04:03:54,259 ERROR [Caesium-1-1] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 17858562 ].
WARN [Caesium-1-3] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Incremental synchronisation is not available. Falling back to full synchronisation
com.atlassian.crowd.event.IncrementalSynchronisationNotAvailableException

Can you someone check and advise?

Thanks in advance,

Arvind

[Fabian Lim · Accepted solution]

Hi Arvind,

Here is a link to a post where you can find details on how to resole this issue: https://community.atlassian.com/t5/Confluence-questions/Confluence-failing-to-sync-user-directory-from-Crowd/qaq-p/659163

Regards