Email notifications not working in all scenarios except testing mail server

[Luke Brothers]

Today I noticed users are not receiving any emails from Confluence Data Center 7.19.7. For example, @mentioning myself doesn't result in an email in my inbox or in the Confluence mail queue, and editing a watched page doesn't result in an email when I've configured my personal settings for this particular notification. 

My troubleshooting:

• I found an outdated mail server was configured that failed to send a test message, so I added a new SMTP mail server and successfully sent a test message.
• I deleted the old mail server. Now we only have one SMTP mail server that tested successfully.
• I confirmed the Confluence Mentions Plugin is enabled, version 4.5.0
• I have system admin permissions and view/edit access to the spaces pages where I added @mentions and edited watched pages. 

[Kseniia Trushnikova · Accepted solution]

Hi @Luke Brothers,

This looks similar to the problem described here: E-mail notifications not working, test e-mails working

Can you please check if this scenario and solution provided in the documentation work for you?

[Luke Brothers]

Thanks so much for the quick reply with a hot lead, @Kseniia Trushnikova . I will follow those steps and update this post asap. 

Thank you again, I really appreciate it! 
Luke

[Kseniia Trushnikova]

Hi @Luke Brothers,

Did it work?

[Luke Brothers]

Sure did, thank you!

[Troy Underwood]

I am having this same scenario - I checked setenv.sh, I do not see the following within this file.

• atlassian.mail.senddisabled
• atlassian.notifications.disabled

We are running Confluence 6.9 server