Encoding problem while exporting pdf

[Nevin Cansel]

Hello,

We have Confluence Data Center and when I want to export pdf, turkish characters are exported as question mark.

I changed font to Arial which supports turkish language but nothing has changed. I added properties to Tomcat which are 

-Duser.language=en
-Duser.country=US
-Duser.variant=US
-Duser.timezone=Asia/Istanbul
-Dfile.encoding=utf-8
-Dsun.jnu.encoding=UTF-8

but the result is same.

When I export to word, everything works fine but how can I export pdf with proper characters?

Thanks in advance!

[Nevin Cansel]

Could I possibly get support from Atlassian team?

[Nevin Cansel]

Could I possibly get support from Atlassian team?

[Aron Gombas _Midori_]

I think it isn't an encoding problem, but the font Confluence uses to create your PDF doesn't contain the Turkish character glyphs.

Make sure that you uploaded a font file which does!

See: https://confluence.atlassian.com/doc/create-a-pdf-in-another-language-175473.html

[Nevin Cansel]

Hi Aron,

I tried at least 4 different fonts that contains Turkish characters but it did not work. That is why I thought it might be an encoding related issue.

[Nevin Cansel]

Any other solution?

[Aron Gombas _Midori_]

If you can't get the built in PDF export feature working, you could try the PDF exporter apps. Maybe those will work better... 

[Nevin Cansel]

Thanks for advice but I prefer to use build-in feature.