Macro browser error

[Joe Wojak]

In Confluence, when I go to Insert > Other macros the macro browser never opens. If I do this several times I eventually get this pop up error with the text:

"The page at https:<my domain> says:

There has been an error loading the macro browser.

Please try again or see your system administrator."

Entering the macro name wiht a curly brace in text works, but I can't always remember the macro name. Like this: {<macro name>}

I use a Mac and see this problem on Chrome and Safari. Checking with our sysadmins, but wanted to see if anyone else has had this problem.

Thank you.

[PeterKoczan · Accepted solution]

Hi,

Sometimes this is caused by a gadget feed, where the source is not reachable. Can you please check and remove any from Confluence Admin > Gadgets > Gadget Feeds?

Also, the following KB articles may be related, however, I encourage you to open a support ticket at http://support.atlassian.com and see if we can trace it back based on your logs.

https://confluence.atlassian.com/display/CONFKB/Error+Loading+Macro+Browser+due+to+corrupted+plugin+cache

https://confluence.atlassian.com/display/CONFKB/Error+Loading+Macro+Browser,+Tree+View,+Insert+Image,+Page+Restrictions+and+Preview+in+Confluence+3.2+or+Later

https://confluence.atlassian.com/display/CONFKB/Error+Loading+Macro+Browser+after+Upgrading+Confluence+to+4.0+and+Higher+Due+to+Adaptavist+Theme+Builder

Kind regards,

Peter

[Joe Wojak]

Thank you for the response. I will try clearing the plug ins cache.