MailHarm.png
We have one colleague who get mentions in Confluence like this. What is wrong and where?
They've not got access to JIRA, so outlook can't fetch everything referred to in the email. May need whitelisting in the outlook settngs
That's not true, he has access. I'll have a look into the whitelist
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ok, could you also check what happens when other users get similar emails? (Sorry, that sounds obvious, but I want to be sure that the problem is in his settings somewhere and not with what Confluence is sending. What we're looking for is the difference between a working email and a non-working one, and a comparison might help us. In other words - does the same email work for you? Might also be interesting to see what you get if he forwards you the actual email, rather than a screen shot)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!
Register today
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.