Not able to create new users in confluence

[VGS Register]

We have a license for 10 users, we have created 3 users but now we anymore able to add new users.

[Shannon S]

Hi there,

What happens when you attempt to add the additional users? Do you get an error message?

You'll want to check your database to get a list of active users counting towards the license.

Regards,

Shannon

[VGS Register]

In the past we tried to use the Crowd Server application to manage the users but we have had some problem and so we decided to disconnect it.

Now when we go to the User Management page we cannot see the "Create User" button to add new users and we can access the Confluence environment only with the users created previously (only 4...).

Let me know if you need more info.

Thansk for your support,

Enrico