Ask Community Leaders: Why my latest post have IN MODERATION status?

[Ansar Rezaei]

I ask three questions yesterday (2 of them are same because of my mistake), and all of them doesn't publish on community and have IN MODERATION status. They are about Confluence API. I don't know why it's happened. Does it solve or I have to post them to the community again?

[Shannon S · Accepted solution]

Hello Ansar,

I'm so sorry about that. We have an algorithm on this site that will incorrectly flag some posts as spam due to the content in the post. It often happens when users include code samples, which I can see you did on your last post.

My team members and I go through the spam queue a few times per day and will remove any threads from spam that were incorrectly added. I see that has now been done for your other posts.

I hope that answers your question but do let me know if you encounter any further issues.

Regards,

Shannon

[Matkat Music LLC]

Hi @Shannon S the same thing happened to the question I posted about Jira accounts here: https://community.atlassian.com/t5/Jira-Software-questions/How-to-invite-a-user-who-has-their-own-JIRA-account/qaq-p/1282984 

[Shannon S]

Hello @Matkat Music LLC,

Thank you for letting me know about that one! It looks like it's since been removed from spam as part of our daily cleanup, and you've also received an answer!

Let me know here if any more of your posts or replies gets sent to spam, and I can help remove them for you.

Regards,

Shannon 

[Gopal Rathi]

Hi @Shannon S  My post from yesterday says the same status "IN MODERATION" , Can you/team please help with it. Thank you in advance !

https://community.atlassian.com/t5/Confluence-discussions/My-experience-with-Atlassian-confluence-administration/m-p/1308610#M7075%3Futm_source=atlcomm&utm_medium=email&utm_campaign=mentions_comment&utm_content=topic

[Shannon S]

Hi @Gopal Rathi

I have released your post from the spam queue. I did see that you tried to make the same post a few times, so I only marked one as Not Spam.

Let me know if I can help with anything else!

Shannon

[Gopal Rathi]

Appreciate your quick response @Shannon S  !

Yeah , somehow after publishing it was just not showing up ; so had to try few times.
That was my first post in Atlassian Community btw !! hehe

Thank you so much !

It's still not showing up , but I'm thinking may need to wait for some time for that spam to get clear in some batch.

https://community.atlassian.com/t5/Confluence-discussions/My-experience-with-Atlassian-confluence-administration/m-p/1308610#M7075%3Futm_source=atlcomm&utm_medium=email&utm_campaign=mentions_comment&utm_content=topic

[Shannon S]

Hi Gopal,

I'm not seeing any other posts from you stuck in the Spam queue. Was it a reply to that thread? Do you remember what it said?

Shannon

[Florian_Schmutz]

Unfortantly i have the same issue with my latest post.
And also no one could help me with this issue.

Im a bit confused hwo to follow up this issue further.

[Shannon S]

Hi @Florian_Schmutz,

I found a question of yours from February, which was stuck in the spam queue. I've released that now. It could be if you posted duplicates, they would automatically be flagged somehow. If you encounter this again, please feel free to flag me!

Regards,

Shannon 

[Florian_Schmutz]

Hi @Shannon S 
Thanks for solving the Issue. Hopefully i finde one who could help me with the Problem in the Post ;)

Regards,

Florian

[Benmway]

Hi @Shannon S can you check why my post is flagged?

https://community.atlassian.com/t5/Jira-Questions/Fresh-Jira-8-10-with-empty-jiradb-on-MySQL-5-7-does-not-start/qaq-p/1423053

[Shannon S]

@Benmway,

By this time, your post has already been moved back into Jira by one of our moderators. I've seen posts be automatically flagged due to including blocks of text as you did, so it's likely this is what happened.

If you encounter it again, please do let me know!

Shannon

[Capi [resolution]]

Hi @Shannon S ,

This article has been in moderation for a number of hours (https://community.atlassian.com/t5/Marketplace-Apps-Integrations/5-Recommendations-for-a-Secure-Transition-to-Normalized-Remote/ba-p/1425483#M1346).

It was submitted to the marketplace apps section and contains a few recommendations on helpful apps around the topic of remote secure work.

Is anything wrong with it? 

[Shannon S]

Thanks, @Capi [resolution]

Nothing wrong with it as far as I can tell; there ay be some security language that tripped up our automatic filter. I've now released it from the moderation queue.

Our team manually combs through the this queue during our working hours, but be advised that we are currently spread across AMER and EMEA regions. Therefore, it's possible if you posted this in-between our shifts, it may not have been addressed until the following day.

If you notice any of your other threads are caught in moderation, please let me know!

Shannon

[Capi [resolution]]

Thanks for your help, @Shannon S!

[Guitarist]

Hi, @Shannon S  I guess my post stuck in moderation too. I have an urgent situation and I'm seeking a solution. Could you help me out, please?

[Ansar Rezaei]

@Shannon S Hi Shanon

I didn't see my latest comments on a community. I think the previous problem happened to me. I know I don't see my comments here after submitting, but I hope you get notified and solve my problem.

[Mo Omar]

Hi @Shannon S, one of my posts I posted yesterday is still in moderation. Anything you can do to help? 

https://community.atlassian.com/t5/Jira-Software-questions/Restrict-ticket-access-at-user-level/qaq-p/2233668#M240853

Thanks!

Mo

[Florian Seibold]

Same for me ...
Thanks is advance @Shannon S for your Support.

https://community.atlassian.com/t5/Confluence-questions/ConfiForms-Jira-Query-with-Dynamic-Filtering/qaq-p/2076488#M248346

Florian

[Nicolás Guzmán]

Same problem with my post:

https://community.atlassian.com/t5/Crowd-questions/Jira-Crowd-Synchronisation-failed-Incremental-synchronisation-is/qaq-p/1888725#M5945

Thanks

[Noopur Varshney _AIO Tests_]

Hi @Shannon S 

My article is marked under status "in moderation". Could you please help with it? Thank you in advance.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-do-Test-Management-in-Jira/ba-p/1631434 

[Noopur Varshney _AIO Tests_]

Hi @Shannon S 

Just checking in for advise on my article. It is still in "In moderation" status

[Vikas Nare]

Hello @Shannon S

Can you please let me know why my post is showing In Moderation status?

Link:- https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-secure-Server-amp-Data-center-access-using-Two-Factor/td-p/1616824#M1443

Thanks in advance.

[Lender]

Hi @Shannon Spaniol  My post from today says the same status "IN MODERATION" , Can you/team please help with it. Thank you in advance !

Link= https://community.atlassian.com/t5/Jira-Software-questions/How-to-auto-populate-the-values-of-custom-fields-based-on/qaq-p/1542363#M109367