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Atlassian Companion not working with Confluence 7.4.11 on Citrix desktop

Kenny Liu
Kenny Liu
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December 28, 2021

For the past month, Atlassian Companion 1.3.1 has not been working with Confluence 7.4.11. The problem occurs when the user logs into Confluence and tries to edit the document. We tried using Firefox and Google Chrome but it would simply ask to download Atlassian when it was already installed.

The desktop is running on Windows 10 on Citrix virtual desktop.

Any help would be appreciated.

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Fabian Lim
Fabian Lim
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December 28, 2021

Hi @Kenny Liu

I suggest you open a ticket with atlassian support so that they take a look at the issue.

Thanks 

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Alex K
Alex K
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Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2022

@Kenny Liu Was this working with an older version of Companion? As Fabian said, it is probably best to raise a support ticket so that we can look into your logs to diagnose the problem. 

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