Attachments preview-download hangs

[Jaroslav Štefan]

Hello I want to report issue with opening attachments in Confluence.

We running Confluence v 5.9.9, everything is ok in Chrome v 50+ but not in any Firefox version and IE (Edge inc) as well. So how to reproduce this:

1) upload to any page some attachment e.g. picture or any type of file

2) open page in chrome and click on attachment - good (you can see picture or able to download file)

3) try previous step with firefox or ie - it results with permanent hang - see screenshot.

confluence-hangs.png

I also did some research on your KB about this issue but without success.

Note that hangs state results with no errors.

Thank you for any help.

Best regards, J. Štefan

confluence-hangs.png

[Jaroslav Štefan]

Hi, I created ticket but someone marked this ticket as solved but without any commnet nor sollution.

So what shall I do for get some help? Because this budǵ is really very limiting!

Thank, regards, J. Štefan

[Jaroslav Štefan]

Just follow-up: https://jira.atlassian.com/browse/CONF-41612

[Jaroslav Štefan]

Sure. Thank you.

Regards, J. Štefan

[Giles B]

Hi Jaroslav,

The best place to raise an issue is via our public issue tracker at https://jira.atlassian.com. There it'll be triaged and someone can work out what the best next step is.