Broken macros while migrating Confluence from 5.1.3 to 5.3.4

[S]

I tried to upgrade my Confluence instance from 5.1.3 to 5.3.4 using the upgrade option available while installing Confluence. On startup, the application is not able to render any macros. The following is the error I get:

caused by: java.lang.IllegalStateException: Cannot retrieve plugin module before it is enabled: PluginModuleHolder[(unknown; not enabled)]

Also, the macro browser doesn't pop up on click.

[Patrice Rompas · Accepted solution]

Hi Smruti,

This could be caused by several factors:

• Corrupted cache
• Plugin incompatibility (theme, etc)

Enable plugin safe mode (https://confluence.atlassian.com/display/UPM/Disabling+and+Enabling+Add-ons#DisablingandEnablingAdd-ons-Disablingorenablingalladd-ons(usingSafeMode)) to see the issue is caused by any plugin. Try to clear plugin cache as shown in this article (https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache). If it still persists, try to upgrade all your plugins to the latest compatible version (uninstall incompatible plugin).
Otherwise, you might want to check out this article to resolve that (https://confluence.atlassian.com/pages/viewpage.action?pageId=394463234).

Hope this helps!

Cheers,
Samuel

[S]

It was plugin incompatibility indeed. I uninstalled all user installed plugins to get rid of the problem.

Thank you very much