Can't add JIRA Application Link in Confluence

[Cesar Covarrubias]

I am trying to add an Application Link in a Confluence environment to JIRA environment. The JIRA environment is a test environment with a self-signed certificate. Whenever I try to add the link ("Admin -> Application Links -> Add Application Link") to this test environment, I get the following error:

"The host doesn't respond. Change the URL or click Next to confirm."

If I point it to our production JIRA environment (with a valid SSL cert), this does not happen. The only difference between the two environments is the SSL cert. I added the test JIRA host's SSL cert to the JAVA keystore, but that did not resolve the issue.

Does anyone have any ideas/thoughts on the matter?

[Cesar Covarrubias · Accepted solution]

Looks like it was an issue with the self signed cert itself. Recreating the cert on JIRA took care of the issue.

[William Zanchet [Atlassian]]

Hi Cesar,

Just checking with you, be sure that Confluence is running with SSL as well.
Because Confluence needs to be in the same protocol as JIRA.

If you have an environment which proxy, I would suggest to you bypass the proxy and try to replicate the problem, just for test purpose.

Cheers,

WZ

[Cesar Covarrubias]

Will,

This is wrong. The dev confluence environment is running without SSL and it can connect no problem to our production JIRA instance running behind a proxy and with SSL.

[FagnerF]

Hi Cesar,

May be JIRA can't translate SSL certified name server to its IP adress, sometimes it does happen.

You can take a look at this answer that explains how to configure JIRA certified name to translate its IP adress.

I hope it helps.

Cheers