Can't add JIRA Application Link in Confluence

Cesar Covarrubias
Contributor
September 19, 2012

I am trying to add an Application Link in a Confluence environment to JIRA environment. The JIRA environment is a test environment with a self-signed certificate. Whenever I try to add the link ("Admin -> Application Links -> Add Application Link") to this test environment, I get the following error:

"The host doesn't respond. Change the URL or click Next to confirm."

If I point it to our production JIRA environment (with a valid SSL cert), this does not happen. The only difference between the two environments is the SSL cert. I added the test JIRA host's SSL cert to the JAVA keystore, but that did not resolve the issue.

Does anyone have any ideas/thoughts on the matter?

3 answers

1 accepted

2 votes
Answer accepted
Cesar Covarrubias
Contributor
October 3, 2012

Looks like it was an issue with the self signed cert itself. Recreating the cert on JIRA took care of the issue.

2 votes
William Zanchet [Atlassian]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 24, 2012

Hi Cesar,

Just checking with you, be sure that Confluence is running with SSL as well.
Because Confluence needs to be in the same protocol as JIRA.

If you have an environment which proxy, I would suggest to you bypass the proxy and try to replicate the problem, just for test purpose.

Cheers,

WZ

Cesar Covarrubias
Contributor
September 24, 2012

Will,

This is wrong. The dev confluence environment is running without SSL and it can connect no problem to our production JIRA instance running behind a proxy and with SSL.

0 votes
FagnerF
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 20, 2012

Hi Cesar,

May be JIRA can't translate SSL certified name server to its IP adress, sometimes it does happen.

You can take a look at this answer that explains how to configure JIRA certified name to translate its IP adress.

I hope it helps.

Cheers

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events