Getting error in confluence while create an article to the knowledge base via service desk

[huangzhihui]

Hi，

Getting error in confluence while create an article to the knowledge base via service desk，page is creating successfully，but the page is not automatically moved below the corresponding category.

Caused by: java.lang.NullPointerException
at com.atlassian.confluence.plugins.jira.links.JiraRemoteIssueLinkManager$JiraIssueLinkMacro.hashCode(JiraRemoteIssueLinkManager.java:169)
at java.util.HashMap.hash(HashMap.java:339)
at java.util.HashMap.put(HashMap.java:612)
at java.util.HashSet.add(HashSet.java:220)
at java.util.AbstractCollection.addAll(AbstractCollection.java:344)
at com.atlassian.confluence.plugins.jira.links.JiraRemoteIssueLinkManager.getRemoteLinkMacros(JiraRemoteIssueLinkManager.java:74)
at com.atlassian.confluence.plugins.jira.links.JiraRemoteIssueLinkManager.createIssueLinksForEmbeddedMacros(JiraRemoteIssueLinkManager.java:55)
at com.atlassian.confluence.plugins.jira.ConfluenceEventListener.createJiraRemoteLinksForNewPage(ConfluenceEventListener.java:132)
at com.atlassian.confluence.plugins.jira.ConfluenceEventListener.createJiraRemoteLinks(ConfluenceEventListener.java:65)
at sun.reflect.GeneratedMethodAccessor4093.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
... 389 more

[Kiran Panduga {Appfire}]

Hi @huangzhihui , 

Can you try removing any special characters in the title of the page which you are trying to create and then verify?

Please refer to  Cannot link a JIRA issue to a Confluence page (over SSL) when the Page Title contains Comma, Colon, and/or other Special Characters for additional information.

Thanks,

Kiran.

[huangzhihui]

I've tried to do so but in vain. By the way, there is another test environment with the same properties (using another database) which works. I can't figure out why, please help, thanks.