HTTP Status 500 -

[Deleted user]

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.java:45)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.java:27)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

root cause

java.lang.NullPointerException
	com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
	com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:46)
	com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85)
	com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.java:45)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.java:27)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.

---

Apache Tomcat/6.0.35

[Deleted user · Accepted solution]

Ended up being a server problem. The services for the database were not running, even though they had been in the past.

[salehparsa]

Hi David,

Please ensure that <confluence-home> and <confluence-installation> directories have sufficient permissions.

Other than that, this issue might be related to your plugin cache. So, I'd recommend you to clear Confluence plugin cache by the steps which is mentioned in following documentation.

• How to Clear Confluence Plugins Cache

Cheers,

Saleh