Must email addresses in Confluence be unique?

[JT]

Must email addresses in Confluence be unique or can mulitple users have the same email address?

[Remo Siegwart · Accepted solution]

We have some users which have the same email address, no problems so far.

[JT]

What happens if one of these users selects the 'Forgot My Password' function and enters the email address instead of their user id?

[Remo Siegwart]

In our case, it looks like Confluence just takes the first user it finds by the email address and creates a reset link for that user. The same happens in our other Confluence using Crowd.

[Nic Brough -Adaptavist-]

The password goes to the email address, so whomever is reading the email address gets the password. If it's a shared account, then many people have access. Not a lot you can do about that - it's the organisation's decision to use shared accounts. (If you are, then you may want to think it through - in some cases, it's such a bad idea, it's illegal)