New Users not receive the Invitation's mail for the password setup.

[Harman Jantan]

Hello,

I have created new account by added it manually and tick on the box 'Email a link to user to set their password'. Unfortunetely, the new users seem not received the link on their email.

Do you know what is exactly the reason why they didnt get the invitation mail?

Regards,

Harman.

[Harman Jantan]

I am using Confluence OnDemand.

[Bhushan Nagaraj]

Hey Harman,

Is your email server configured? If not, take a look at this doc.

https://confluence.atlassian.com/display/DOC/Configuring+a+Server+for+Outgoing+Mail

If you already have an email server configured, take a look at this document to troubleshoot.

https://confluence.atlassian.com/display/CONFKB/User+appears+not+to+receive+any+mail+notification

If you are using OnDemand instance, you can also raise a support ticket at https://support.atlassian.com

Cheers

Bhushan

[Harman Jantan]

Hi Buhsan.

Thanks for the reply.

By the way, I couldnt find and located the 'Mail Servers' under the General Configuration windows.

Strange!

Regards,

Harman

[Bhushan Nagaraj]

Are you using Confluence OnDemand or Download?

[Harman Jantan]

I am using Confluence OnDemand.

[Bhushan Nagaraj]

Hi Harman,

You can raise a support ticket with Atlassian if you are facing issues with email notifications on OnDemand instances at https://support.atlassian.com