Odd characters on macros

[DDEX Secretariat (NR)]

Hi there, I have a Confluence 4.3.7 installation which works well. When I edit pages, alas I see this instead of the normal macro code:

2014-11-17 11.36.03 am.png

Does anyone have any ideas as to what happened here? And, more critically, how I can change it? I have tried accessing the site using Firefox 33.1 as well as Safari 7.1.

Thanks,
Niels

[DDEX Secretariat (NR)]

Well, it seems the problem is local. After trying to correct the character coding (and crashing the site in the process – thanks to backups!!!!), I see that I can see all using Chrome. Whereas on FF and Safari I see the garbled macros as shown above.

Don't ask me why...

[DDEX Secretariat (NR)]

I will let you know @Kirstin Seidel-Gebert...

[Kirstin Seidel-Gebert]

Hello Niels,

we are also experiencing issues like that (see Strange character added to macro body) and couldn't find the problem. So I'm very interested if you can find a solution.

There also seem to be others suffering from this: Strange à character in Confluence Editor - no URL rewriting. This thread could be interesting for you, too, @Benjamin Ingersoll.

Cheers,
Kirstin

[Benn Ingersoll]

Thanks for the mention, @Kirstin Seidel-Gebert!

[DDEX Secretariat (NR)]

Rodrigo: Thanks! Let me try that. I am on the road at the moment so I will need a day or two...

GIuliano: It happens on all pages (well, all pages that I looked at) and with all macros (well, all macros I have seen -  including when I add a macro. So typing "{info" will lead to immediate gobbledegook...

[Giuliano C_]

Can you confirm if this is happening with all the macros or is it only with specific ones?

Also, will this happen with different pages?

Regards, 

GIuliano

[Rodrigo Girardi Adami]

Hi Niels,

that's a interesting behavior. I believe we might be facing a encoding issue with confluence database. Was there any change to the DB lately?

Can you run the encoding test located in this page and check if the issue happens?

If the issue happens, then I recommend to follow the step 2 of that doc to correct the encoding.

Cheers,

Rodrigo