Office documents encoding

[Patrik Ytterström]

We installed latest version of Confluence 6.14.1 and Word documents cant render correctly.
We have one identical test instance and there it displays correct.

Any ideas to solve the problem ?

[Patrik Ytterström · Accepted solution]

This was the problem https://confluence.atlassian.com/confkb/confluence-ui-shows-garbled-or-corrupt-text-on-captcha-macros-and-or-diagrams-due-to-missing-fonts-938027858.html

Solved it by uninstalling lyx-fonts from the machine.

[Diego]

Hello there Patrik!

Well, looking at the screenshot provided and your description of the issue, it seems that we are facing a known fonts problem with Confluence.

You can take a look here:

The Text in a PowerPoint, Excel or Word Document is Missing or Looks Different when Using the Viewfile Macro

We will need to install the missing fonts so the documents can be properly displayed.

Let us know if the documentation takes care of your situation! Looking forward to your reply.

[Patrik Ytterström]

We have two rhel 7 machines that is identical and both instances have the same rpm installed with Confluence and they use identical databases (cloned) but as I said in one of them the fonts displays correct. Is there any settings in Confluence except in "setenv" where it looking for fonts? 

Excel with the same font (Calibri) works and PDF works

So we shouldn't need to install anything from outside to make it work it has to be some settings that messing things up.