PPTSlideServlet Conversion task timing out

[Gary Maxwell]

We are seeing a number of the following messages in our logs:

[com.benryan.conversion.PPTSlideServlet] doGet Conversion task timed out for attachment : XXXXXXXX.pdf now executing in background

Any ideas to reolve would be great. We are currently running 5.1.1.

[Ryan Goodwin]

Check the bug reports and solutions here:
https://answers.atlassian.com/questions/92743/failure-to-convert-pptx-for-within-page-view

[Mark Symons]

The linked "bug reports and solutions" question contains two references to issue IDs in JAC... both are for PPT files. This question is about PDF files.

I am seeing these messages in Confluence v5.3.1 for PDF attachments. When uploading an attachment via the Attachment Macro there are 6 of the events for each attachment.

CONF-30771 is for the exact same event - but is specific for "diagrams which have cubic Bezier curve" and occurs in conjunction with a Confluence crash. Anyway, CONF-30771 is now fixed, addressed in Office Connector v3.1.3 (which is what I am using).

So, what else could be going on? Has anyone else been seeing the event since upgrading to v5.3.1?

Time to log a new issue in JAC?

[Marc Carr]

We are also seeing this in 5.6.5.

[AndrewP]

Has there been a resolution on this at all? Seeing it in 5.5.4 as well today.

[Jositz, Michael (Allianz SE)]

Same problem here for Confluence 5.5.4. There are many similar open tickets, but in none I can find a real solution...

[Stephen Gramm]

Confluence 5.2.5 has the same problem

[Xiangfei.Li]

Same situation for PPT in Confluence 5.1.5

[LeeJungHwan]

same problem on confluence 5.2.3