Preview chinese documents doesn't works

[Simona Persico]

Hi all,

we have a Confluence 5.8.14 server.

When I try to preview a documents in .xls or .doc in chinese it doesn't works.Please see the screenshot..Has anyone suggestions to solve it?

Thank you!

Simona 

Immagine.png

[Stephen Deutsch]

Taking a look at this issue might be helpful: https://jira.atlassian.com/browse/CONF-36557

You might want to check whether the font used in the file is also on the server (whether Windows or Linux, but it seems the problem occurs on Linux more often).  If you install the font and then restart Confluence, it should fix your issue (I hope ).

[Simona Persico]

Yes, it is installed.... I've also checked the file, but if I download it I can see it fine... I don't know which can be the problem

image2015-12-22 16:29:35.png

image2015-12-22 16:29:35.png

[Chander Inguva]

I tried to replicate the issue and did not find any problem. Did you have Chinese Language Pack enabled ?