Access inline comments after moving chapters in a document

[sjaak derksen]

My inline comments seem to have disappeared after I reorganize a page (move chapters). How can I access them?

[Suvradip Paul]

Hi @sjaak derksen ,

Thanks for posting and welcome to the community. Did you hit resolve inline comments? If yes, you can check under resolved comments and reopen to view it.

Please check and let me know if this helps.

[sjaak derksen]

HI @Suvradip Paul ,

I know.. I did find that option. Point is: the comments are not resolved.

[Nic Brough -Adaptavist-]

Welcome to the Community!

I think we might need to know a bit more about what "chapters" mean to you.  I say that because it's not a word in Atlassian-speak that has any specific meaning.

A space is a collection of pages.  The pages are (usually) organised into a tree form, rather than just being a pile of disorganised pages.  There's not really any "chapter" structure, so I'm a bit lost on that.

Can you tell us the symptoms of the problem in Confluence-speak?  For example, "I have a Confluence space called 'Bob' and a page in there called 'thingy'.  Thingy has some inline comments.  I move Thingy to a space called 'Charlie', and Thingy loses some/all of its inline comments"

Is that something like what you are seeing?

[sjaak derksen]

@Nic Brough -Adaptavist- 

I'm editing one page only. So, I have a confluence page (just like you would have a word document). There are headings on this confluence page.

If I move an entire heading and all body text which is below that heading (that's what I mean with chapter) by <ctrl>x and paste this in another position in the same page with <ctrl>v I seem to loose all the associated (unresolved) comments. They no longer appear on the right hand side and I did not resolve them.

By the way: It is tricky to process comments in a text: if you edit the comment-marked text you cannot mark the comment resolved and if you delete the marked text entirely the comment seems to disappeared as well.

The trick I use now is to keep two browsers open on different screens (comments are not visible in editing mode), but there must be a better way than that, right?