Can't edit restrictions on restricted pages even as space admin

[A Denis]

I can't edit page restrictions even though I am admin to the space. I have a checkbox beside admin and beside edit page restrictions but if I am restricted on the page, I can't edit the page restrictions. I am aware that the documentation says I should be able to. I am also aware of the following question: https://community.atlassian.com/t5/Confluence-questions/Why-could-restricted-pages-not-be-edited-by-a-space-admin/qaq-p/139360. But the question is for Confluence cloud and I am running Confluence Server and there are no technical information on how to "run content indexing" or if it would solve my issue.

Confluence 6.1.0

[Jyotirmay]

Hi Steve,

Same problem arises in my confluence page.Can you please suggest any solution.

Regards

Jyotirmay

[AnnWorley]

Since a reindex solved it in Cloud, please try reindexing from this guide: Content Index Administration and if that doesn't work, rebuilding the content indexes from scratch as described in How to Rebuild the Content Indexes From Scratch on Confluence Server

If you are a space admin and not a system administrator you may not have access to the admin console to reindex, but hopefully there is an administrator who can run the reindex on your behalf.

[A Denis]

Unfortunately, my admin tried both reindex and the problem is still here.

[Steve Meier]

I figured it out. It's working now.

Okay, I won't be that guy who says it's fixed and not tell you what he did to fix it.

Here's what I found, I can't explain why, but it works.

There is apparently a difference between the permissions of users in the local confluence-admins group vs an AD synced group with the same exact permissions.

For example, we have an admin group that i'm part of that has Personal Space, Create Space(s), Confluence Administrator, System Administrator permissions. 

The local confluence-admins group has the same permissions. 

If i'm logged in with my account, if I click on the padlock, I get taken to a page that says I must request permission to view this page. 

If i log in with the admin account we have in the local confluence-admins group and do the same thing, it take me to the page info and I can remove restrictions.

Another confluence admin and myself have been looking at it for the last 10 minutes speechless trying to figure out why in the world this works. 

Hope that helps some of you.

[Pete Singleton]

Just encountered the same problem, thanks this workaround really helps.  But does seem to me to be a bug!!

[Jack Chen]

Having same problem as Denis, and I don't believe it's a index issue ( happens on multiple DC environment).

The issue is a "space admin" can't add permission to a locked page in the space he manage. So in order for the space admin to view the page, the only option he has is remove all page permissions from space tools, that will change the page to be unlocked, of course this is not a good solution.

[Thomas Schlegel]

Hi,

what happens, when you click in the space tools on the page name? 

[A Denis]

I get the regular restricted access page where I can’t change permissions.