Can you set up JEMH to send email notifications to Jira users l when an issue is created

[Kabelo Mokgoro]

Hi,

Could you assist. We need JEMH to send notifications/emails that an issue has been created to the addresses of the sender - senders are Jira users. Currently JEMH is set up in a way that it only sends out confirmation of creation emails to non-Jira user.

We are currently running Jira Data Centre v8.5.4 on 3 nodes. 

[Yash Sheetal Bhandarkar]

Hi All,

I am facing an issue in JMEH plugin. There are various projects we have configured JMEH for getting tickets created. But from yesterday, we are facing issue like tickets are getting created very late through JMEH. Dont know why, whats the issue.

Can you please help over this asap?

Please let me know.

Regards,

Yash

[Mike Harrison _The Plugin People_]

Hello,

If you already have JEMH configured to send issue event notifications to non-jira recipients, then you need to do the following in order to notify Jira users involved in the issue:

• Navigate to the Notifications section in JEMH
• Scroll down to your project notification mappings
• Select the Jira notifications tab, and then edit the mapping for your project
• Select a Notification scheme that will be used to determine which users to notify
• Scroll down to the bottom of the page where you select which events to notify for, by selecting a template for the corresponding event

More information can be found on our wiki.

[Kabelo Mokgoro]

Hi,
apologies for the late response.

I have tried that approach and the only issue i have is that you can not send a mail to the creator of the issue - only the assignee, reporter and other system fields.

Another approach i used was to set the Sender as a Watcher (when configuring a JEMH profile). There then use the notification scheme to send an email to all the watchers - but that did not work for me either.

[Mike Harrison _The Plugin People_]

By default, Jira users will not get notified of their own actions. You can control this via the Notify Me Condition setting in the JEMH notification mapping. "User Preference" option notifies if the user has opted in via their user profile. "Always" will always notify the actioning user. "For selected events" used the Notify me events selection to specify what events to notify the user of (when they caused the event).

More info here: https://thepluginpeople.atlassian.net/wiki/x/RAA5B

[Kabelo Mokgoro]

Even with this set, i still cannot manage to get an email response.

I have tried with both "Always" and "For selected events" coupled with the Notify me events set to "1: Issue Created". Still nothing.

[Mike Harrison _The Plugin People_]

Sorry to hear that. If you wish, please raise a support request, referring to this question and the team will help you out. Ideally, when raising the ticket, include screenshots of the notification configuration, and also make it clear who was supposed to be notified.