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Customize the "account has been created" email

Dorte Jacobsen
Contributor
September 3, 2021

We are using Confluence for product documentation for an external audience. Customers have view access only. When a new customer needs access, we create the user account (actual name and email address) and have Confluence send an email to the user, asking them to log on and create their own password.

But the email text does not at all describe what the recipient can do in Confluence: 

 

CreateAccountMessage.png

 

Is there any way to modify the email message (even just delete the two middle paragraphs)?

Thanks,
Dorte

 

2 answers

0 votes
Ahasan Islam
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January 5, 2022

Does anyone know how to update the default "account creation" text? The account creation message below is embedded in a template, is there a way to update the text? Thanks.

CreateAccountMessage.png

0 votes
Jose Luis Gaitan Hernandez
Community Champion
September 3, 2021

Hello.

In administration area (so you need to have administrator permissions),you can change the default values of the emails. You can find it in the Default User Preferences

Dorte Jacobsen
Contributor
September 5, 2021

Hi Jose,

Thanks for your answer.

I do have admin permissions but struggle to find the option you refer to. Could you please be more specific?

Thanks,
Dorte

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